Rū Whenua Whānau Workers/Earthquake Support Workers
Call 0800 KAI TAHU or 0800 524 8248.

Kaitoko Whānau workers work alongside whānau to help access services that enable whānau to make well-informed decisions about their recovery and future.

Here’s how Kaitoko Whānau can help:

Face-to face, on-going support

  • A check will be done on your property and contact made within 48 hours
  • Meetings are kanohi ki te kanohi/face to face
  • Kōrero about your unique circumstances over a cuppa
  • Time is taken to properly understand your situation and where to go from here.

Working through information
A kaitoko can help sort through and understand what’s important information and if a solution needs to be found.
Examples are:

  • Insurance policies
  • Technical Category TC/zones
  • Assessments/scope reports/repairs/the ‘opt out’ processes
  • Geotechnical requirements/links
  • Specialist help or relevant information/grants
  • Accommodation/tenancy leases
  • Understanding consent and confidentiality processes.

Kaitoko can advocate on your behalf, for example: organise meetings and help with:

  • EQC/EQR and other organisations
  • Conflict resolution
  • Planning pathways.

Planning for a better future

  • Talking through how whānau daily life is affected and how this can be improved
  • Help in recognising stress and what to do about it
  • Matching needs with the right services
  • Help in working through your recovery, making decisions and planning a pathway forward which is best for your whānau
  • Making sure the whānau leads the way forward
  • Help with how to track and monitor progress toward a positive future!

Early childhood education and immunization
Links to networks and services that provide expert knowledge in Māori ECE centres
Links to services that offer childcare facilities.

Jobs and training
Links to relevant employment training providers such as He Toki ki te Rika, the Māori Trades Training course.

Help in working towards your dream job or career
Support in getting the boxes ticked:

  • Driver licensing
  • WINZ opportunities
  • Health/addiction networks
  • Warm and healthy whare

Access to information, services and grants – making sure householders are warm and healthy.

Contacts: Alexandra Cope phone 027 944 3470 or Sharon Hillier phone 021 851 325 or 0800 KAI TAHU, 0800 524 8248. Kia kaha, kia māia, kia manawanui.

Kaitoko Whānau
Meet the kaitoko team affiliated to He Oranga Pounamu and contracted under Te Puni Kōkiri to deliver the 2013 Earthquake Support Service. Five kaitoko deliver specifically for Māori, and five navigators cater specifically to Tauiwi and Māori.

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