Rū Whenua Whānau Workers/Earthquake Support Workers
Call 0800 KAI TAHU or 0800 524 8248.

Kaitoko Whānau workers work alongside whānau to help access services that enable whānau to make well-informed decisions about their recovery and future.

Here’s how Kaitoko Whānau can help:

Face-to face, on-going support
A check will be done on your property and contact made within 48 hours
Meetings are kanohi ki te kanohi/face to face
Kōrero about your unique circumstances over a cuppa
Time is taken to properly understand your situation and where to go from here.

Working through information
A kaitoko can help sort through and understand what’s important information and if a solution needs to be found.
Examples are:
Insurance policies
Technical Category TC/zones
Assessments/scope reports/repairs/the ‘opt out’ processes
Geotechnical requirements/links
Specialist help or relevant information/grants
Accommodation/tenancy leases
Understanding consent and confidentiality processes.

Kaitoko can advocate on your behalf, for example: organise meetings and help with:
EQC/EQR and other organisations
Conflict resolution
Planning pathways.

Planning for a better future
Talking through how whānau daily life is affected and how this can be improved
Help in recognising stress and what to do about it
Matching needs with the right services
Help in working through your recovery, making decisions and planning a pathway forward which is best for your whānau
Making sure the whānau leads the way forward
Help with how to track and monitor progress toward a positive future!

Early childhood education and immunization
Links to networks and services that provide expert knowledge in Māori ECE centres
Links to services that offer childcare facilities.

Jobs and training
Links to relevant employment training providers such as He Toki ki te Rika the Māori Trades Training course.

Help in working towards your dream job or career
Support in getting the boxes ticked:
Driver licensing
WINZ opportunities
Health/addiction networks
Warm and healthy whare
Access to information, services and grants – making sure householders are warm and healthy.

Kia kaha, kia māia, kia manawanui!!
0800 KAI TAHU, 0800 524 8248.

Kaitoko Whānau
Meet the kaitoko team affiliated to He Oranga Pounamu and contracted under Te Puni Kōkiri to deliver the 2013 Earthquake Support Service. Five kaitoko deliver specifically for Māori, and five navigators cater specifically to Tauiwi and Māori.

From left to right front row: Alice Kemp, Rū Whenua intern for He Oranga Pounamu, Verona Manena, Te Puāwaitanga Ki Ōtautahi Trust, Annie Ahlbrant, Positive Directions Trust,(PDT) Cathy Sweet, PDT, Leone Whittaker; Te Rūnanga o Ngā Maata Waka, Fiona Marice; Te Rūnanga o Ngā Maata Waka; Karen Mills, Te Puāwaitanga Ki Ōtautahi Trust and Adele Tikao of PDT. In the Back Row Pere Tainui from Kākākura Trust. Absent: Ngaire Briggs and Tania Wilson from Te Ora Hou.